Returns are FREE*
Click here to get your prepaid shipping label.
All domestic orders will include a FREE prepaid return mailing label. Please do NOT return damaged/defective items. To ship an item back to Perfect Practice please:
- Pack your item(s) and affix the prepaid mailing label to the top of the package.
- If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
- Mail your package using one of the following methods:
- Drop your package at a UPS location. The label is prepaid and requires nothing else on your end.
- Alternatively, you can leave the package off at a location that has a daily UPS pick up.
Because you have enough to worry about right now...
Our policy lasts 60 days. If 60 days have gone by since you received your item, unfortunately we can’t offer you a refund.
Please feel free to reach out to our customer service team ([email protected]) should you have any concerns around getting your return product back to us, we will be happy to help.
*For U.S. customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund on your original form of payment and a confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you receive an item that is damaged or defective, please contact customer service immediately. Do NOT initiate a return. We will send you a free replacement pending picture proof of damage/defect. The defective unit can be discarded or donated.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please email [email protected] to initiate your return.